FAQ

Who is Bellevey?

Bellevey is a modern women’s fashion brand that combines timeless elegance with minimalist simplicity.

We curate collections for women who value quality, comfort and refined design.

Our pieces are created to fit effortlessly into a modern wardrobe — versatile, feminine and easy to wear season after season.

DELIVERY & SHIPPING

How long does delivery take?

Processing time: 1–3 business days
Shipping time: 4–9 business days
Total estimated delivery time: approximately 5–12 business days

How can I track my order?

Once your order has been shipped, you will receive a confirmation email containing a tracking link so you can follow your delivery.

Do you ship internationally?

At the moment, we currently deliver within the United Kingdom.

RETURNS & REFUNDS

What is your returns policy?

You have 30 days from the date you receive your order to request a return.

Items must be unworn, undamaged and returned in their original condition.

How do I make a return?

Please contact us at info@bellevey.com.

We will then provide you with the return instructions.

Please note that return shipping costs are the responsibility of the customer unless otherwise stated.

How long does a refund take?

Once your return has been received and inspected, your refund will be processed within 7–14 business days to the original payment method.

Can I cancel my order?

Orders can be cancelled within 15 minutes of purchase.

After this period, your order may already have entered our automated fulfilment process and changes or cancellations may no longer be possible.

PAYMENT & SECURITY

Which payment methods do you accept?

We accept secure payments using:

Shop Pay
Visa
Mastercard
American Express
UnionPay
Apple Pay
Google Pay

Available payment methods may vary depending on your device and location.

Is my information secure?

Yes. Payments are processed through secure, SSL-encrypted systems.

Your full payment details are not stored by Bellevey.

CUSTOMER SERVICE

How can I contact customer service?

Email: info@bellevey.com

Telephone: [Bellevey customer service number]

Instagram: [Bellevey Instagram]

Pinterest: [Bellevey Pinterest]

When will I receive a response?

Our customer service team is available Monday to Friday, 9:00 AM – 5:00 PM UK time.

We normally respond to enquiries within 24–48 hours.