Shipping policy

SHIPPING POLICY

1. Processing Time

All orders are processed within 1–3 business days after payment has been successfully confirmed.

Orders placed on weekends or public holidays will begin processing on the next business day.

If a product has a different processing time, this will be clearly stated on the relevant product page.

Once your order has been processed and dispatched, you will receive a shipping confirmation email.

2. Shipping & Delivery Time

We provide tracked delivery using established logistics partners.

Estimated delivery time after dispatch:

  • 4–9 business days

Your estimated total delivery time is therefore approximately 5–12 business days, including processing.

Delivery times begin once your order has been dispatched.

Actual delivery times may vary depending on your location, carrier operations, customs procedures where applicable, public holidays or other circumstances outside our reasonable control.

3. Shipping Costs

Standard shipping is free on all orders within the United Kingdom.

No additional standard shipping charge will be added at checkout.

Any optional premium delivery services, if offered, will be clearly shown before you complete your purchase.

4. Order Tracking

Once your order has been dispatched, you will receive an email containing your tracking information.

This may include:

  • Your tracking number

  • The relevant delivery carrier

  • A tracking link

Tracking information can sometimes take up to 48 hours after dispatch to become active.

5. Delivery Area

We currently deliver to addresses within the:

  • United Kingdom

Orders can only be placed where the delivery destination is available for selection at checkout.

6. Customs, Duties & Import Charges

Where applicable, any customs, duties or import charges will be handled in accordance with the information shown at checkout and on our website.

Customers will not be charged additional import costs by Bellevey after placing an order unless this has been clearly disclosed before purchase.

If any third-party customs or import charges may apply to a specific destination or order, this will be communicated where required.

7. Delivery Address

Please check that your delivery address is complete and accurate before placing your order.

Once an order has entered processing or has been dispatched, we may no longer be able to change the delivery address.

If you notice an error shortly after ordering, please contact us as soon as possible at info@bellevey.com.

8. Delivery Delays & Missing Parcels

If your order has not arrived within the expected delivery period, please contact our customer service team.

We will assist you in checking the tracking information and, where appropriate, contacting the relevant logistics provider.

If a parcel is confirmed as lost in transit, we will provide an appropriate resolution in accordance with applicable consumer law and our policies.

9. Damaged, Faulty or Incorrect Deliveries

If your order arrives damaged, faulty or incorrect, please contact us as soon as reasonably possible at info@bellevey.com.

To help us resolve the issue efficiently, please provide:

  • Your order number

  • A description of the issue

  • Clear photographs of the product

  • Photographs of the packaging where relevant

We will assess the issue and provide an appropriate solution.

Nothing in this policy affects your statutory consumer rights.

10. Returns

Returns are handled in accordance with our separate Return & Refund Policy.

For standard change-of-mind returns, the customer is responsible for return shipping costs unless otherwise stated.

Different rules may apply where an item is faulty, damaged, incorrect or not as described.

11. Contact

If you have any questions about shipping or delivery, please contact us:

Brand name: Bellevey
Legal company name: Megaplast
Company number: 937576965
Registered business address: 4 Rue du Vallon, 93160 Noisy-le-Grand, France
Email: info@bellevey.com
Telephone: +44 7473962573
Pinterest: https://pinterest.com/bellevey/
Instagram: https://www.instagram.com/bellevey_/

Customer service hours: Monday to Friday, 9:00 AM – 5:00 PM UK time
Typical response time: within 24–48 hours